As a responsible member of the local business community, we subscribe to this Code of Ethics.
Our sales and service facilities meet or exceed established standards required to conduct our business. Facilities are clean and used efficiently for the benefit of customers.
All dealership personnel participate in factory-sponsored and other available training programs to improve their skills and abilities in the satisfactory performance of their jobs and dealings with customers.
Our service department pledges to provide the best available automotive maintenance and repair service expeditiously and economically. We honor vehicle warranties and all their provisions as well as any dealership warranties. We are totally committed to customer satisfaction.
Our sales departments, both new and used, retail vehicles at fair prices and as presented. Total customer satisfaction is our goal. We adhere to accepted and equitable qualifying, demonstrating, closing and delivery practices. We will not misrepresent either the vehicle or the terms being offered.
Both the sales and service departments have in place and implement an owner follow-up system to determine the degree of customer satisfaction and corrective measures needed to ensure that satisfaction.
Our advertising and sales promotion efforts in all media are factual. We do not resort to gimmickry to attract and maintain our customer base.
We are responsible citizens of the community and are committed to active involvement and participation in local efforts designed to further the common good. We intend to grow as the community grows and will do the things necessary to foster that growth.
We are committed to ensuring that all dealership personnel embrace this Code of Ethics and act accordingly. Our overriding objective has been and will continue to be customer satisfaction.
